ONLINE CONSULTATIONS
Get a Consultation From The Comfort of Your Home
We at the Leicester Bowel Clinic offer online video consultations, so you can get a consultation from anywhere without a trip to the clinic.
Online Consultations
Online consultations are a convenient way to discuss a medical problem with your doctor. They offer an opportunity to discuss your problems with a surgeon or doctor. It is however important to realise that they are not a replacement for a face-to-face consultation to make a diagnosis.
Online Consultations make sense when:
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Discussing treatment options for your condition once they have already been diagnosed.
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Obtaining advice and reassurance about risk factors, symptoms and signs of conditions such as cancer.
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An alternative to a face-to-face follow up for chronic conditions that require a follow-up.
We offer telephone consultations and allow for their costs to be deducted from any further face-to-face clinic consultation if necessary. We would request you to email us copies of any relevant investigations or medical correspondence prior to your telephone consultation.
You can request an appointment slot below and will be connected to a payment gateway to pay for the consultation. If you decide to cancel your consultation within 24 hours of the appointment or if we cannot offer you a suitable time, you will receive a refund after deducting a fee of £5.
ONLINE CONSULTATIONS
Prices Insured / Paid by Your Insurance
Self Pay
£75 for 10 minute online consultation
Follow Up face to face consultation after online
£125
ONLINE CONSULTATIONS
Video Consultation Process
We can now offer video consultations using https://fleming.accurx.com/
AccuRx is an NHS digital approved e-consultation system and requires your NHS number and date of birth to use and also allows messaging.
The accuRx Fleming system allows you to have video consultations with your consultant and receive text messages.
What will you need for the consultation ?
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A smartphone, either with working Wifi/3G/4G connection if we use your mobile number. Your web browser needs access to your camera and microphone.
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You can use an iPad or desktop/ laptop if you wish to use your email for the consultation.
You could choose if you prefer a telephone or video consultation and let us know once you have booked your appointment. To book an online consultation please email enquiry@leicesterbowelclinic.co.uk or by phone on +44 7888 866574
ONLINE CONSULTATIONS
Frequently Asked Questions
Q. How secure are the video consultations?
A. The video consultation service is hosted on a platform fully compliant with GDPR.
A unique URL to the video consultation is generated and all participants are visible in the consultation, no third party can 'listen in'. The video and audio communication is only visible to participants on the call and is not recorded or stored on any server. The connection prioritises ‘peer-to-peer’ between the clinician’s and patient’s phone and follows NHS best practice guidelines on health and social care cloud security.
Q. Are they recorded?
A. No. The video and audio communication is only visible to participants on the call and is not recorded or stored in any form.
Q. How is my personal mobile number used?
A. Your phone number is used to send you an SMS containing the link for the video consultation. Your phone number is not shared with the patient or linked to your accuRx account.
Q. Can I use my personal phone for the consultation?
A. Yes, as no patient data is stored on the clinician's phone.
Q. Is it NHS approved?
A. Yes. We are an NHS Digital approved supplier and also specifically an NHS Digital approved video consultation supplier. We have Data Security and Protection Toolkit assurance (ODS code: 8JT17) and have the Cyber Essentials Plus certification.
Q. Can I have my online consultation at a time to suit me?
A. Online consultations are currently available all weekdays in the evening between 5 and 6pm and on Saturdays between 10 and 11am.
Q. Must I have already received a diagnosis to have an online consultation?
A. No you can choose to discuss your problems with your doctor and whether you need further face to face consultation to confirm your diagnosis and any tests at a later date. Often these consultations are able to offer you reassurance in the first instance and also get guidance if you need to seek more urgent medical attention.
Q. Can I have someone with me when I have my online consultation ie a family member or friend who may also wish to ask questions relating to my condition?
A. Yes, you can choose to have anyone with you during the consultation and they are able to ask questions on your behalf if you wish them to.
Q. Following my initial online consultation, will my GP and I get any letters?
A. Yes, your GP will receive a copy of the letter sent to you with the summary of the consultation.
Q. If I need further appointments, what charges will I pay?
A. If you need a follow up telephone or video consultation you will pay £125 for a face to face clinic appointment and for a follow up if you are not insured and pay for your appointments.