ONLINE CONSULTATIONS

Get a Consultation From The Comfort of Your Home

Given the Covid-19 pandemic and the restrictions on travel and social engagements we at the Leicester Bowel Clinic are providing online video consultations for patients, so you can get a consultation from the safety of your home. 

Online Consultations

Online consultations are a convenient way to discuss a medical problem with your doctor. They offer an opportunity to discuss your problems with a surgeon or doctor. It is however important to realise that they are not a replacement for a face-to-face consultation to make a diagnosis.

Online Consultations make sense when:
  1. Discussing treatment options for your condition once they have already been diagnosed.

  2. Obtaining advice and reassurance about risk factors, symptoms and signs of conditions such as cancer.

  3. An alternative to a  face-to-face follow up for chronic conditions that require a follow-up.

We offer telephone consultations and allow for their costs to be deducted from any further face-to-face clinic consultation if necessary. We would request you to email us copies of any relevant investigations or medical correspondence prior to your telephone consultation.

 

You can request an appointment slot below and will be connected to a payment gateway to pay for the consultation. If you decide to cancel your consultation within 24 hours of the appointment or if we cannot offer you a suitable time, you will receive a refund after deducting a fee of £5.

ONLINE CONSULTATIONS

Prices Insured / Paid by Your Insurance

Self Pay

£75 up-to 15 minutes

Follow Up

£100

Normal New Consult

£175

ONLINE CONSULTATIONS

Video Consultation Process

We can now offer video consultations using https://www.clinic.co or https://fleming.accurx.com/

 

The clinic.co is a basic software for NHS that uses your phone or email address to connect with the doctor.

 

The accuRx Fleming system allows you to have video consultations with your consultant and receive text messages.

 

What will you need for the consultation ?

 

  • A smartphone, either with working Wifi/3G/4G connection

  • Your Internet Browser needs to have your phone's microphone and camera enabled (you can see how to alter this in your phone settings here)

  • iPhones running older software that has not been updated (iOS 12 and earlier) will need to download the Whereby app to join the consultation)

  • If you use email you would need to use the clinic.co platform and connect on your laptop if you have a built-in camera and microphone. The accurx fleming platform is only for mobile phones

 

You could choose if you prefer a telephone or video consultation and let us know once you have booked your appointment.

 

We prefer accuRx is an NHS digital approved e-consultation system and requires your NHS number for the healthcare provider to message you.

ONLINE CONSULTATIONS

Frequently Asked Questions

Q. How secure are the video consultations?

A. The video consultation service is hosted on a platform fully compliant with GDPR.

A unique URL to the video consultation is generated and all participants are visible in the consultation, no third party can 'listen in'. The video and audio communication is only visible to participants on the call and is not recorded or stored on any server. The connection prioritises ‘peer-to-peer’ between the clinician’s and patient’s phone and follows NHS best practice guidelines on health and social care cloud security.

 

 

Q. Are they recorded?

A. No. The video and audio communication is only visible to participants on the call and is not recorded or stored in any form.

 

Q. How is my personal mobile number used?

A. Your phone number is used to send you an SMS containing the link for the video consultation. Your phone number is not shared with the patient or linked to your accuRx account.

 

Q. Can I use my personal phone for the consultation?

A. Yes, as no patient data is stored on the clinician's phone.

 

Q. Is it NHS approved?

A. Yes. We are an NHS Digital approved supplier and also specifically an NHS Digital approved video consultation supplier. We have Data Security and Protection Toolkit assurance (ODS code: 8JT17) and have the Cyber Essentials Plus certification.

 

Q. Can I have my online consultation at a time to suit me?

A. Online consultations are currently available all weekdays in the evening between 5 and 6pm and on Saturdays between 10 and 11am.

 

Q. Must I have already received a diagnosis to have an online consultation?

A. No you can choose to discuss your problems with your doctor and whether you need further face to face consultation to confirm your diagnosis and any tests at a later date. Often these consultations are able to offer you reassurance in the first instance and also get guidance if you need to seek more urgent medical attention.

 

Q. Can I have someone with me when I have my online consultation ie a family member or friend who may also wish to ask questions relating to my condition?

A. Yes, you can choose to have anyone with you during the consultation and they are able to ask questions on your behalf if you wish them to.

 

Q. Following my initial online consultation, will my GP and I get any letters?

A. Yes, your GP will receive a copy of the letter sent to you with the summary of the consultation.

 

Q. If I need further appointments, what charges will I pay?

A. If you need a follow up telephone or video consultation you will pay £125 for a face to face clinic appointment and £50 for a follow up if you are not insured and pay for your appointments.

Contact Us 

Leicester Bowel Clinic

Subscribe to Get Updates

  • Black LinkedIn Icon
  • Facebook
  • Instagram

Leicester Bowel Clinic